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Job Reference :
ZJ00004898
Assistant Manager, Portfolio Telesales - Banking
Job Reference :
ZJ00004898
0 - 3 Years
20k+
Permanent
Kowloon
Banking
Banking & Finance
Job Description
Description
Assist Team Manager to build revenue and volume momentum
Monitor individual TSR’s daily sales performance through call monitoring
Ensure a high standard of quality service delivered and coach TSRs in order to achieve target
Review MIS report to measure TSR standard of performance
Handle and track customer complaints, investigate root cause and rectify with corrective and preventive measures
Provide training, team briefing, case sharing to enhance selling and servicing skills
Requirements
Qualifications
University graduate preferable
Minimum 2-3 years of experience with a financial institution focusing in telemarketing/sales
Knowledge of consumer banking including credit card acquisition, portfolio management and insurance would be an advantage
Strong coordination, communication and negotiation skills
Aggressive, result-oriented and able to work independently
Proficiency in written and spoken English
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