Key Responsibilities:

·      Maintain sound operations policies, procedures and systems in alignment with the business objectives of Personal and Business Banking Group with due consideration for striking a balance among efficiency, flexibility, control and customer service.

·      Design and implement adequate controls to ensure compliance with new or revised regulatory requirements.

·      Ensure operational risks of new banking products / services are adequately addressed and proper internal controls are in place.

·      Review the existing operations process and initiate system enhancements to streamline processes and improve operational effectiveness, efficiency and productivity.

·      Ensure smooth implementation of new policies and procedures, and launching of new products through branch channel.

·      Establish controls, monitor and ensure the compliance with AML Policy and the relevant procedures and guidelines issued by Compliance Department.

·      Develop procedures and manual for the department/group to get better implementation on AML Policy and the relevant procedures and guidelines when necessary. 

·      Identify possible weaknesses in operations controls and notify Compliance Department.

·      Liaise with relevant parties on preparation for business requirement, testing planning, testing scripts and system rollout preparation for systems, new products and new services.

·      Plan and execute and conduct user acceptance tests according to project timeline.

·      Review operational efficiency and identifying opportunities for enhancement

·      Identify operation deficiencies and make recommendations for rectification and continuous improvement.

Requirements :

·      Degree holder or equivalent is preferred

·      Minimum 6 years of experience in retail banking or branch operations design and development

·      Good knowledge of banking practices, operation system and procedures.

·         Familiar with investment related products and services

·      Good interpersonal and communication skills.

·      Proficiency in Microsoft Excel, Word and Power Point.

·     Good command of written and spoken English and Chinese (including Putonghua).