Senior Vice President, Digital User Experience - Banking
7至10年 薪資面議 全職 九龍區 人力資源管理 / 顧問 銀行和金融 / 媒體與廣告
職位描述
- Lead the team to deliver best in class UX and visual design for the Bank’s Digital channels, namely public websites, internet banking and mobile
- Plan and execute qualitative and quantitative user research studies
- Analyse and communicate the voice of the user to stakeholders
- Manage and create annotated wireframes, user flows, journey maps, personas, and functional prototypes
- Drive a significant revenue return through the Digital channels to ensure a competitive digital advantage for the Bank
- Stay aware of new opportunities, technologies and trends related to the user experience profession
- Drive innovation by providing delivery products sufficiently different to those of our competitors
- Manage all internal stakeholders and external agency relationships relevant to the role, ensure budgets and agency outputs are continuously optimised
- Familiar with local regulation and customs and able to tailor-made services individually
- Support the professional skills development across the discipline, and the wider team development
- Promote sustainable cost savings and operational efficiencies through standardising systems, processes and products
職位要求
- University degree in Interaction Design, Information Architecture or a related discipline is preferred
- Proven design and user experience background with industry expertise and experience
- Deep understanding of customer attitudes, needs and expectations across PC, mobile, tablet and social media
- Experience of leading, managing and motivating a team in a customer focused organisation, in disciplines such as digital, technology services or change management
- Knowledge of design tools plus a clear interest in experimenting with new techniques and tools
- Strategic and innovative mindset, with strong relationship management skills to satisfy a wider range of internal and external customers with conflicting priorities
- Forward planning and resourceful, with excellent communication, negotiation and leadership skills
- Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery