Principal Responsibilities

• Manage the development of multi-channel integration strategy to unify the operation & systems workflow and ensure the consistency in service delivery
• Analyze the existing business processes to identify the improvement areas
• Propose the new initiatives to enhance customer experience, uplift the cost / operation efficiency and effectiveness, increase sales capacity and meet the internal & external compliance requirement
• Drive and implement initiatives by liaising with business partners to meet the delivery schedule
• Conduct the post-implementation evaluation for continuous improvement

Requirements

• University degree in Business Administration, Information Management or related discipline or relevant experience
• Minimum of 8 years’ experience in project management, with exposure in different sales and services models; previous experience in retail banking management, operation support service, and leading projects on banking system would be an advantage
• Solid experience in managing retail banking channel, including strategy, projects, platform development; familiar with branch sales and operation processes
• Sound operations and people management knowledge
• Strong self-motivation, creativity and ability to work independently
• Good communication and analytical skills
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes