Customer Service Officer – Phone Banking | Zebra
參考編號 : ZJ00004939

Customer Service Officer – Phone Banking

參考編號 : ZJ00004939
  • 3年以內
  • 薪資面議
  • 固定工作
  • 未標明
  • 銀行業
  • 銀行和金融
  • 職位描述

    Responsibilities:

    l   Handle phone and email enquiries on different banking product / services and marketing program

    l   Handle ATM / eBanking application / alteration request from customer 

    l   Perform credit card account maintenance after successful customer’s authentication over phone

    l   Perform user acceptance test on system enhancement such as eBanking system, ATM / EPS system

    l   Regular checking the proper functioning of eBanking system and make report to management and ITD

    l   Handle administrative / operational tasks if any

    職位要求

    Requirements:

    l   Secondary education or above

    l   Minimum 1 year's customer service experience, banking industry is preferable

    l   Good communication skills, proficiency in spoken English and Putonghua

    l   Customer service oriented, work under pressure

    l   With HKSI is an advantage

    l   Shift duty may required