Assistant Manager, Customer Engagement - Banking | Zebra
參考編號 : ZJ00005331

Assistant Manager, Customer Engagement - Banking

參考編號 : ZJ00005331
  • 4至6年
  • 薪資面議
  • 固定工作 / 全職
  • 未標明
  • 銀行業
  • 銀行和金融
  • 五天工作周 / 醫療保險 / 花紅

    職位描述

    Responsibilities

    • Supporting the customer experience strategy and design framework to maximize long term value to our key customer segments, in line with business priorities
    • Working with the business to ensure that customer insight informs change programme design and implementation with particular emphasis on regulatory and conduct driven change
    • Using the voice of the customer to influence the customer experience and drive up engagement ensuring customers' needs, desires and the value of positive customer engagement are understood
    • Supporting the creation and delivery of customer communications and customer experience frameworks
    • Helping to ensure that our customer experience is at least in line with our competitors by bringing the outside in (regarding trends, technology, customer experience, best practice, etc.)
    • Demonstrating good understanding of key trends and areas of innovation which influence the way we interact and engage with our external customers, internal stakeholders and audiences. These should include digital marketing, new technology, Marketing Automation, Customer Relationship Management, Agile working practices, data and analytical tools, and how this helps Bank to be more customer centric

     

    職位要求

    Qualifications

     

    • University graduate with degree preferably in business administration, management and marketing related discipline
    • Minimum 3 years of experience in retail banking and wealth management, with at least 2 years’ in marketing, customer value management and managerial role; experience in insurance, research and consulting, transformation, digital banking or project management is a plus
    • An in-depth knowledge of customer engagement and customer relationship management
    • Strong drive in innovation and transformation
    • Excellent interpersonal, communication and presentation skills
    • Good knowledge of application software
    • Proficiency in both English and Chinese
    • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes