Analytics Transformation & Customer Relationship Management Manager - Banking
4至6年 薪資面議 固定工作 / 全職 未標明 銀行業 銀行和金融 五天工作周 / 醫療保險 / 花紅
職位描述
- Responsibilities
- Implement end-to-end customer contact management process for effective integration of legacy customer contacts with effective stakeholders' engagement
- Lead internal and external data analysts to roll out CRM solutions and triggers in alignment with customer proposition and business priority
- Participate in end-to-end leads design and architecture for timely messaging/ communications (real-time and batch): from business requirements translation to tool/ interface configuration
- Contribute to the design of omni-channel customer decisioning and deployment capability (legacy & transition to new)
- Interfaces with business managers and vendors to determine immediate requirements, anticipate future needs and drive the development of CRM solutions
- Supports customer targeting activities in achievement of business metrics and plans
- Conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and potential solutions
- Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment
- Adhere to Group policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities
職位要求
Qualifications
- University degree in in Business Administration, Computer Science, Mathematics, Statistics or other related discipline
- Minimum eight years' working experience in analytics of the customer life cycle management across multiple distribution channels
- Familiar with the application of event triggers and has spent a minimum of 2 years in campaign generation and delivery across multiple channels for Retail Banking business
- Good technical know-how like SAS, contact management infrastructure, customer facing platform and strong business acumen
- Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience
- Effective communication, interpersonal, organizational, problem solving and presentation skill
- Great sense of ownership and servicing mindset