Customer Service Analyst (Entry Role, Banking)
3年以內 薪資面議 合約員工 / 全職 九龍區 銀行業 銀行和金融 五天工作周
職位描述
- Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards
- Support internal enquires and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters
- Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems
- Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions
- Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements
職位要求
- Bachelor's degree/University degree or equivalent experience
- Previous relevant banking experience preferred.
- Experience in customer experience/service/call centre
- Proven investigative and analytical skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results