參考編號 : ZJ00005638

Customer Service Analyst

參考編號 : ZJ00005638
  • 3年以內
  • 薪資面議
  • 全職
  • 未標明
  • 銀行業
  • 銀行和金融
  • 職位描述

    Responsibilities:

    • Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
    • Support internal enquires and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
    • Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
    • Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
    • Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.

    職位要求

    Qualifications:

    • Previous relevant banking experience preferred.
    • Experience in customer experience/service/call centre
    • Proven investigative and analytical skills
    • Demonstrated ability to present concepts and influence/lead change
    • Consistently demonstrate clear and concise written and verbal communication
    • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
    • Good in spoken and written English

    Education:
    Bachelor's degree/University degree or equivalent experience