Job Reference : ZJ00004890

Senior Vice President, Digital User Experience - Banking

Job Reference : ZJ00004890
  • 7 -10 Years
  • Salary Negotiable
  • Full Time
  • Kowloon
  • HR Management / Consultancy
  • Banking & Finance / Media & Advertising

    • Job Description

    • Lead the team to deliver best in class UX and visual design for the Bank’s Digital channels, namely public websites, internet banking and mobile
    • Plan and execute qualitative and quantitative user research studies
    • Analyse and communicate the voice of the user to stakeholders
    • Manage and create annotated wireframes, user flows, journey maps, personas, and functional prototypes
    • Drive a significant revenue return through the Digital channels to ensure a competitive digital advantage for the Bank
    • Stay aware of new opportunities, technologies and trends related to the user experience profession
    • Drive innovation by providing delivery products sufficiently different to those of our competitors
    • Manage all internal stakeholders and external agency relationships relevant to the role, ensure budgets and agency outputs are continuously optimised
    • Familiar with local regulation and customs and able to tailor-made services individually
    • Support the professional skills development across the discipline, and the wider team development
    • Promote sustainable cost savings and operational efficiencies through standardising systems, processes and products

    Requirements

    • University degree in Interaction Design, Information Architecture or a related discipline is preferred
    • Proven design and user experience background with industry expertise and experience
    • Deep understanding of customer attitudes, needs and expectations across PC, mobile, tablet and social media
    • Experience of leading, managing and motivating a team in a customer focused organisation, in disciplines such as digital, technology services or change management
    • Knowledge of design tools plus a clear interest in experimenting with new techniques and tools
    • Strategic and innovative mindset, with strong relationship management skills to satisfy a wider range of internal and external customers with conflicting priorities
    • Forward planning and resourceful, with excellent communication, negotiation and leadership skills
    • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery