Multichannel Channel Management Manager - Banking | Zebra
Job Reference : ZJ00004895

Multichannel Channel Management Manager - Banking

Job Reference : ZJ00004895
  • 7 -10 Years
  • Salary Negotiable
  • Permanent
  • Not Specified
  • Banking
  • Banking & Finance
  • Job Description

    Principal Responsibilities

    • Manage the development of multi-channel integration strategy to unify the operation & systems workflow and ensure the consistency in service delivery
    • Analyze the existing business processes to identify the improvement areas
    • Propose the new initiatives to enhance customer experience, uplift the cost / operation efficiency and effectiveness, increase sales capacity and meet the internal & external compliance requirement
    • Drive and implement initiatives by liaising with business partners to meet the delivery schedule
    • Conduct the post-implementation evaluation for continuous improvement



    • University degree in Business Administration, Information Management or related discipline or relevant experience
    • Minimum of 8 years’ experience in project management, with exposure in different sales and services models; previous experience in retail banking management, operation support service, and leading projects on banking system would be an advantage
    • Solid experience in managing retail banking channel, including strategy, projects, platform development; familiar with branch sales and operation processes
    • Sound operations and people management knowledge
    • Strong self-motivation, creativity and ability to work independently
    • Good communication and analytical skills
    • Proficiency in both English and Chinese
    • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes