Manage the development of multi-channel integration strategy to unify the operation & systems workflow and ensure the consistency in service delivery
Analyze the existing business processes to identify the improvement areas
Propose the new initiatives to enhance customer experience, uplift the cost / operation efficiency and effectiveness, increase sales capacity and meet the internal & external compliance requirement
Drive and implement initiatives by liaising with business partners to meet the delivery schedule
Conduct the post-implementation evaluation for continuous improvement
Requirements
Requirements
University degree in Business Administration, Information Management or related discipline or relevant experience
Minimum of 8 years’ experience in project management, with exposure in different sales and services models; previous experience in retail banking management, operation support service, and leading projects on banking system would be an advantage
Solid experience in managing retail banking channel, including strategy, projects, platform development; familiar with branch sales and operation processes
Sound operations and people management knowledge
Strong self-motivation, creativity and ability to work independently
Good communication and analytical skills
Proficiency in both English and Chinese
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes