Assistant Manager, Portfolio Telesales - Banking | Zebra
Job Reference : ZJ00004898

Assistant Manager, Portfolio Telesales - Banking

Job Reference : ZJ00004898
  • 0 - 3 Years
  • 20k+
  • Permanent
  • Kowloon
  • Banking
  • Banking & Finance
  • Job Description

    Description

     

    • Assist Team Manager to build revenue and volume momentum
    • Monitor individual TSR’s daily sales performance through call monitoring
    • Ensure a high standard of quality service delivered and coach TSRs in order to achieve target
    • Review MIS report to measure TSR standard of performance
    • Handle and track customer complaints, investigate root cause and rectify with corrective and preventive measures
    • Provide training, team briefing, case sharing to enhance selling and servicing skills

    Requirements

    Qualifications

     

    • University graduate preferable
    • Minimum 2-3 years of experience with a financial institution focusing in telemarketing/sales
    • Knowledge of consumer banking including credit card acquisition, portfolio management and insurance would be an advantage
    • Strong coordination, communication and negotiation skills
    • Aggressive, result-oriented and able to work independently
    • Proficiency in written and spoken English
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