Responsibilities

·         Handle face-to-face enquiries, telephone calls, email correspondence and Data Correction Request from customers in a professional manner

·         Liaise with other departments to ensure timely resolution of customer requests and problems

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·         Prepare day end reconciliation report

·         Ensure the best practice of customer services and maintain excellent services level

·         Assist in preparing statistical reports as assigned from time to time

·         Perform administrative duties

·         Carry out ad hoc duties assigned by Supervisor

Requirements

·         Minimum 1-2 years’ relevant experience in a customer service or customer centric role

·         Diploma or above

·         Customer-focus with excellent telephone manner

·         Able to work in a fast-paced, people-centric environment

·         Self-motivated and able to work independently under pressure

·         Good team-spirit and problem-solving skills

·         Good command of spoken and written English, Cantonese and Mandarin

·         Proficiency in MS Word, Excel and PowerPoint and Chinese Word Processing