Responsibilities:

l   Handle phone and email enquiries on different banking product / services and marketing program

l   Handle ATM / eBanking application / alteration request from customer 

l   Perform credit card account maintenance after successful customer’s authentication over phone

l   Perform user acceptance test on system enhancement such as eBanking system, ATM / EPS system

l   Regular checking the proper functioning of eBanking system and make report to management and ITD

l   Handle administrative / operational tasks if any

Requirements:

l   Secondary education or above

l   Minimum 1 year's customer service experience, banking industry is preferable

l   Good communication skills, proficiency in spoken English and Putonghua

l   Customer service oriented, work under pressure

l   With HKSI is an advantage

l   Shift duty may required