Customer Service Officer – Phone Banking | Zebra
Job Reference : ZJ00004939

Customer Service Officer – Phone Banking

Job Reference : ZJ00004939
  • 0 - 3 Years
  • Salary Negotiable
  • Permanent
  • Not Specified
  • Banking
  • Banking & Finance
  • Job Description

    Responsibilities:

    l   Handle phone and email enquiries on different banking product / services and marketing program

    l   Handle ATM / eBanking application / alteration request from customer 

    l   Perform credit card account maintenance after successful customer’s authentication over phone

    l   Perform user acceptance test on system enhancement such as eBanking system, ATM / EPS system

    l   Regular checking the proper functioning of eBanking system and make report to management and ITD

    l   Handle administrative / operational tasks if any

    Requirements

    Requirements:

    l   Secondary education or above

    l   Minimum 1 year's customer service experience, banking industry is preferable

    l   Good communication skills, proficiency in spoken English and Putonghua

    l   Customer service oriented, work under pressure

    l   With HKSI is an advantage

    l   Shift duty may required