Responsibilities:

        ·     Lead a team to achieve sales target by performing telemarketing activities in selling consumer assets products including mortgage;

        ·     Handle customer's complaints in an efficient and professional manner;

        ·     Collaborate with various internal departments to ensure smooth launch of promotional campaigns, application process, migration and system enhancement projects;

        ·     Provide coaching to subordinates to enhance their sales techniques, product knowledge and service quality.

 Requirements:

         ·     Bachelor Degree in a related discipline or other relevant qualifications;

        ·     Minimum 4 years' experience in Retails Banking, Call Centre or Telemarketing business , with at least 2 year at supervisory level;

        ·     Strong sales and customer service orientation, with ability to work under pressure;

        ·     Proficiency in both English and Chinese, with good knowledge of application software.