Five-day work week / Medical insurance / Performance bonus
Job Description
Responsibilities
Implement end-to-end customer contact management process for effective integration of legacy customer contacts with effective stakeholders' engagement
Lead internal and external data analysts to roll out CRM solutions and triggers in alignment with customer proposition and business priority
Participate in end-to-end leads design and architecture for timely messaging/ communications (real-time and batch): from business requirements translation to tool/ interface configuration
Contribute to the design of omni-channel customer decisioning and deployment capability (legacy & transition to new)
Interfaces with business managers and vendors to determine immediate requirements, anticipate future needs and drive the development of CRM solutions
Supports customer targeting activities in achievement of business metrics and plans
Conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and potential solutions
Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment
Adhere to Group policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities
Requirements
Qualifications
University degree in in Business Administration, Computer Science, Mathematics, Statistics or other related discipline
Minimum eight years' working experience in analytics of the customer life cycle management across multiple distribution channels
Familiar with the application of event triggers and has spent a minimum of 2 years in campaign generation and delivery across multiple channels for Retail Banking business
Good technical know-how like SAS, contact management infrastructure, customer facing platform and strong business acumen
Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience
Effective communication, interpersonal, organizational, problem solving and presentation skill