Job Reference : ZJ00005376

Analytics Transformation & Customer Relationship Management Manager - Banking

Job Reference : ZJ00005376
  • 4 - 6 Years
  • Salary Negotiable
  • Permanent / Full Time
  • Not Specified
  • Banking
  • Banking & Finance
  • Five-day work week / Medical insurance / Performance bonus

    Job Description

    • Responsibilities
    • Implement end-to-end customer contact management process for effective integration of legacy customer contacts with effective stakeholders' engagement
    • Lead internal and external data analysts to roll out CRM solutions and triggers in alignment with customer proposition and business priority
    • Participate in end-to-end leads design and architecture for timely messaging/ communications (real-time and batch): from business requirements translation to tool/ interface configuration
    • Contribute to the design of omni-channel customer decisioning and deployment capability (legacy & transition to new)
    • Interfaces with business managers and vendors to determine immediate requirements, anticipate future needs and drive the development of CRM solutions
    • Supports customer targeting activities in achievement of business metrics and plans
    • Conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and potential solutions
    • Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment
    • Adhere to Group policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities


    Requirements

    •  

    Qualifications

     

    • University degree in in Business Administration, Computer Science, Mathematics, Statistics or other related discipline
    • Minimum eight years' working experience in analytics of the customer life cycle management across multiple distribution channels
    • Familiar with the application of event triggers and has spent a minimum of 2 years in campaign generation and delivery across multiple channels for Retail Banking business
    • Good technical know-how like SAS, contact management infrastructure, customer facing platform and strong business acumen
    • Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience
    • Effective communication, interpersonal, organizational, problem solving and presentation skill
    • Great sense of ownership and servicing mindset