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Job Reference : ZJ00005431
Client Onboarding Specialist (Banking)
Job Description
- Manage the client onboarding experience, expectations and communications, ensure transparency throughout the entire onboarding process both internally and externally
- Develop a client journey that is reliable, repeatable and fast, drive for improvements
- Be the single point of contact for internal partners and the client
- Oversee and coordinate of all onboarding activities including:
- Liaise with the client, provide support and guidance throughout the documentation/form completion process to ensure quality and completeness
- Collect client information required to complete Account Opening process, KYC and the Bank's channel access
- Review and check for completeness of client's information and supporting documentations before submitting the case
- Coordinate and monitor the client onboarding to the point the cash account is open
- Ensure the client is able to activate accounts
- Ensure accurate and timely tracking of end to end Turn Around Time (TAT) and manage to agreed targets/SLAs
- Manage the onboarding process and assist the team in implementing onboarding related projects
- Ensure global and local compliance with all appropriate regulations, controls, banking and data privacy standards
Requirements
- Degree holder with 2-4 years experience in commercial banking / financial services industry
- In-depth knowledge of the client onboarding process (account opening & KYC)
- Understand of Compliance and Regulatory influences within the client onboarding process
- Multi-tasking and strong operational and process/procedural skills
- Strong interpersonal, influencing and presentation skills
- Business focused; demonstrate strong problem solving and decision making skills
- Excellent team player who is client services oriented and creative
- Strong MS Office skills
- Superlative written and verbal communication skills; fluent in English and Cantonese, Mandarin an advantage
