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Job Reference : ZJ00005561
Project Coordinator - Non Technical (System Migration, Commercial Banking)
Job Description
- Review all process and functionalities in scope to ensure gaps between global and regional processes are identified and aligned
- All requirements for consolidation are reviewed with the full tech and business teams (Product owners, Developers, Business analysts, QA and PM), provide clarification on requirements
- Coordinate answering questions and concerns that might come from governance parties from countries
- Ensure all country-level approvals are documented and in place
- Complete data mapping for data migration and provide clarifications on how certain fields are being used
- Analyze current User Hierarchy structure and identify differences to is in system currently
- Coordinate the implementation and review of the final hierarchy to ensure its accuracy
- Data clean up
- Support overall UAT coordination
- Training and communication enforcers
- Provide support to global team strategy for training to be delivered in the regions
- Deliver training to regional users for each rollout
- Identify country trainers and monitor participation from the country trainings
- Identify additional training materials/channels required
- Communicate with regional stakeholders on timelines, expectation from the countries and maintain regions engaged and prepared for the migration
- Define support strategy for post implementation support and define KPIs to track post implementation successes
- Consolidate regions key challenges/concerns to create additional training or solution
- Act as the point of escalation for any issues coming from the region
Requirements
- Degree holder with 5 years' project management experience
- Experience in managing CRM system preferable
- Strong project management skill and communication skills
- Independent and able to work under pressure
- Sense to provide timely update of project
