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Job Reference : ZJ00005571
Client Implementation Manager (Banking)
Job Description
- Responsible for customer interaction, documentation issuance, review and system setups
- Focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
- Perform day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
- Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
- Determine new work procedures, analyze complex and variable issues with significant departmental impact
- Understand client requirements and implement them correctly. Understand new customer requirements and ensure adequate support to new customer requirements and initiatives
- Monitor customer satisfaction and service level and drives process changes. Provide innovative solutions to clients.
- Ensure a strong and robust processing environment with effective controls. Establish risk management practice. Maintain a strong culture of risk and controls in the team through various processes and check points. Identify means to reduce transaction defects (internal and external)
- Develop performance matrices to track defects, productivity. Exercise leadership and supervisory responsibility over department.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the Bank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Requirements
- 5-8 years of experience in documentation review, account Maintenance and related Cash products preferred
- Good interpersonal communication skills. Able to communicate with internal and external business partners
- Consistently demonstrates clear and concise written and verbal communication skills
- Demonstrate project management skill including financial cost management skills
- Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts. Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and / or regulators
- Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour /shift / over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior’s forum for appropriate action and advice
- Proficient knowledge of English & Mandarin (written and spoken)
