Job Reference : ZJ00005637

CS Hotline - Credit Card Centre

Job Reference : ZJ00005637
  • 0 - 3 Years
  • Salary Negotiable
  • Full Time
  • Not Specified
  • Banking
  • Banking & Finance
  • Job Description

    • Handle customer inquries, request and complaints
    • Handle customer requests on dispute transaction, re-issue of statement, sales slip or other information retrieval
    • Maintain and update customer information upon request
    • Assist Marketing department in telemarketing of credit card product

    Requirements

    • Form 5 / DSE graduate or above
    • 2-3 years' relevant working experience in consumer finance / retail banking industry, preferable in credit card products
    • Shift duty is required
    • Dynamic, strong analytical skill, good interpersonal and communication skills
    • Fluent in spoken and written English and Chinese
    • Proficiency in MS Office applications, including Excel, PowerPoint and Chinese / English word processing