Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
Support internal enquires and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.
Requirements
Qualifications:
Previous relevant banking experience preferred.
Experience in customer experience/service/call centre
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence/lead change
Consistently demonstrate clear and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Good in spoken and written English
Education:
Bachelor's degree/University degree or equivalent experience