• Support Relationship Manager to prepare AML cases
• Retrieve transactions from various systems and summarize account activities
• Conduct name screening
• Perform external search on customer background and source of wealth information
• Other duties as assigned by supervisor

• Facilitate incident investigation and resolution including data retrieval, impact analysis, data cleansing, data verification and client notification
• Design and build MIS for monitoring business process and identifying exceptions or outliners to strengthen operating efficiency and accuracy
• Analyze business process and identifying automation opportunities and assess automation feasibility
• Continuously discover, evaluate and help implement new and emerging technologies to help maximize business efficiency
• Maintain a detailed and complete data-dictionary about the Data Warehouse
• Work closely with partners across business units to understand project requirements, timely delivery and partner communication across the various levels in the organization

Support training delivery within the APAC region by engaging in the following activities:

• Host or attend pre-joining calls with incoming participants to provide them with detail about the programs
• Communicate directly with vendor support team to ensure smooth implementation of training, provide real-time support and report any issues back to PMO team
• Ensure delivery of ECL driven programming in APAC region: Fun/Flexible Fridays, Wellness Wednesday, Welcome Day, etc.
• Ensure proper scheduling and arrival of business speakers
• Ensure weekly report on training progress is provided back to the ECL team

Support training evaluation within the APAC region by engaging in the following activities:

• Observe multiple training sessions each week and provide feedback to PMO team for vendor implementation...

• Assist in launching marketing campaigns, including liaison with internal departments, advertising agencies as well as external partners on program logistics and communication materials
• Prepare and update campaign performance and sales report
• Monitor and analyze competitor's activities as well as overall market environment

• Handle team administration
• Review and closure of CSS screening in accordance with the requirements of bank's Global Policy
• Follow up with banker teams on documentation for account opening/structuring reviews for QA review and approval
• Assist in profile completeness review on SPF cases, BPR cases, adding signer cases, etc.
• Assist in preparing monthly or quarterly reports for Management

• Support Asia Pacific/Global Markets Sales Management to address and resolve client issues pertaining to Legal Documentation (e.g. ISDAs/CSAs), Regulatory Initiatives e.g. US (QFC) Stay Rules, IBOR transition, Hong Kong Professional Investor (HKPI) regime, etc.

• Plan, implement and manage execution of content promotion activities
• Drive channel subscription and stimulate program viewership
• Prepare program evaluation of each campaign and measure campaign effectiveness
• Assist in analyzing customer portfolio and updating regular reports to monitor the targeted segments
• Support and prepare marketing collaterals for the responsible market segment

• Provide operation support to sales team, such as order application, site check arrangement, service coverage checking, etc.
• Handle system data checking
• Communicate with internal parties by email and phone
• Prepare monthly report
• Working hours: 10:00am - 7:00pm

• Experience in Institutional client account set up for Global Custody or Direct Custody
• Receive client’s instruction to open cash and safe keeping accounts
• Strong attention to details and data entry with low rate of error
• Documentation of process, workflow and procedures
• Other duties as assigned
  

• Support all clerical work on mortgage application processing
• Data input for MIP application / CLS for loan booking
• Preparation for instruction letter & facility letter to Solicitors
• Review loan drawdown letter from Solicitors
• Fulfillment of documentations for loan booking