• Responsible for day-to-day marketing operations and clerical duties
  
• Develop, update and maintain Chatbot knowledge base
• Fast response to develop FAQs of ad-hoc and urgent topics in Chatbot according to business needs

• Assist associate banker in all aspect of administrative issues
• Conduct private banking services within the framework of established company policies and relevant local/US regulations

• Responsibilities
• Implement end-to-end customer contact management process for effective integration of legacy customer contacts with effective stakeholders' engagement
• Lead internal and external data analysts to roll out CRM solutions and triggers in alignment with customer proposition and business priority
• Participate in end-to-end leads design and architecture for timely messaging/ communications (real-time and batch): from business requirements translation to tool/ interface configuration
• Contribute to the design of omni-channel customer decisioning and deployment capability (legacy & transition to new)
• Interfaces with business managers and vendors to determine immediate requirements, anticipate future needs and drive the development of CRM solutions
• Supports customer targeting...

Responsibilities

• Report to the Head of Brokerage Channel to support the business development of brokerage channel business of Company.
• Support the channel strategies and business initiatives to strengthen channel capabilities to achieve the sales target
• Implement and support the marketing activities, product launch and provide distribution support for the channel
• Maintain good relationship and effective communication with key stakeholders, including Operation, Product and Actuarial to drive various initiatives and meet the agreed AOP
• Understand the latest market trend and development in market, act timely to the market change/ crisis so as to protect bank image and improve customers experience

• Produce a variety of marketing materials using relevant graphic applications to an advanced level
• Trace and produce logos, maps and illustrations
• Create concept and artwork for 2D and 3D tombstones (lucties)
• Assist with the production of pitchbook materials and offer conceptual and visual solutions to enhance client materials
• Ensure all materials produced are correctly branded as per the bank's standards and advise clients on the use of the brand
• Liaise directly with workflow staff and clients to determine deadlines, job instructions and design requirements
• Complete related admin for accurate work billing and job tracking purposes
• Assist with intake coordination when required
• Responsible for quality control of own work, as well as assisting colleagues with QC tasks
• Buddy new joiners...

• Provide production of time-sensitive and confidential materials with a focus on high-quality output
• Provide excellent customer service in a fast-paced, multi-shift production environment
• Communicate effectively with clients and other Digital Print members locally regarding queries on documents
• Perform maintenance tasks (e.g. cleaning, replacing digital equipment supplies, completing adjustments, etc.) for the purpose of completing jobs within requested specifications, quality standards and quantity requirements
• Provide suggestions to enhance production of document and processes
• Interact with supervisory staff to clearly understand deadlines and instructions for processing a document properly
• Support Front Desk activities in the absence of Coordinators / Supervisor
• Manage projects to...

• Facilitate incident investigation and resolution including data retrieval, impact analysis, data cleansing, data verification and client notification
• Design and build MIS for monitoring business process and identifying exceptions or outliners to strengthen operating efficiency and accuracy
• Analyze business process and identifying automation opportunities and assess automation feasibility
• Continuously discover, evaluate and help implement new and emerging technologies to help maximize business efficiency
• Maintain a detailed and complete data-dictionary about the Data Warehouse
• Work closely with partners across business units to understand project requirements, timely delivery and partner communication across the various levels in the organization

• Provide coordination for a regional business built-out project with involves 10 countries in APAC region
• Assist in the preparation of reports using MS Office tools as needed for tracking recruiting status and various recruiting metrics
• Support a recruiting lead by proactively develop and send written communications, status reports, and updates to senior business stakeholders
• Coordinate with offshore team on on-boarding activities and documentation, ensure new hires in Hong Kong successfully comes on-board in a timely manner
• Ensure administrative, procedural and operational guidelines and procedures are followed
• Perform other duties as assigned

• Partner with Recruiter and hiring manager to understand overall expectations, time frames, candidate pool quality and quantity and frequency of updates.
• Use effective communication approaches that include proactively keeping the recruiter informed, appropriately expressing ideas and thoughts verbally in written form, and timeliness.
• Develop talent pipelines for future hiring needs and existing vacancies
• Identify, engage and assess candidates for unique, difficult to fill positions
• Convert passive talent with an in depth understanding of our product and business
• Research industry trends and the competitive landscape in our industry and area to best inform and advise recruiters and hiring managers
• Network closely in and out of out of our industry to identify the right companies to...

• Report to Business Admin Manager and work with the Team Executive to support team admin
• Support expense claims / review
• Maintain various excel tracking
• Prepare presentation decks