• Perform Anti-Money Laundering (AML), Know Your Customer (KYC) and Customer Acquisition Due Diligence (CADD) maker role pertaining to new client on-boarding
• Work with checker at Business Support Unit (BSU) to fulfill the bank’s KYC/CADD documentation requirements
  
• Liaise with Relationship Managers and Service Assistants to obtain necessary KYC information and documentation from clients
  
• Liaise with internal Compliance personnel on the application of KYC policy

• Manage the client onboarding experience, expectations and communications, ensure transparency throughout the entire onboarding process both internally and externally
• Develop a client journey that is reliable, repeatable and fast, drive for improvements
• Be the single point of contact for internal partners and the client
• Oversee and coordinate of all onboarding activities including:
• Liaise with the client, provide support and guidance throughout the documentation/form completion process to ensure quality and completeness
• Collect client information required to complete Account Opening process, KYC and the Bank's channel access
• Review and check for completeness of client's information and supporting documentations before submitting the case
• Coordinate and monitor the client onboarding to the...

•  Design, develop, deliver and maintain best-in-class Compliance, programs, policies and practices

o   Provide legal and operational support to a centralized compliance team on a regulatory project which is a key enterprise-wide initiative

o   Read U.S. and non-U.S. banking laws and regulations, and draft summaries of their key requirements

o   Research laws and regulations, as needed

o    Assist in determining applicability of laws to client’s businesses and geographies in which it operates

• Translate strategy and goals across the Bank’s clients, products and geographies in a succinct and clear manner; provide direction and guidance on the programs. Serves as a subject matter expert on the Bank’s Compliance programs
• Provide oversight and guidance over the assessment of complex...

• Prepare Request for Proposal (RFP) & Request for Information (RFI) responses and presentations for customers
• Work with Product Sales Team to build and maintain robust Q&A database and build updated slides
• Ensure consistency and compliance with global and regional standards
• Update and maintain presentation contents in database and Collaborate site for Regional and Country Sales Teams
• Be familiar with business positioning and marketing materials to effectively incorporate contents into database
• Keep abreast of customer needs and market trends through continuous interaction with sales and product

• Direct the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices; translate strategy and goals across clients, products and geographies in a succinct and clear manner; provide direction and guidance on the programs
• Establish robust regulatory monitoring processes to help identify changes in a timely manner
• Create a well-articulated cross-functional and cross-product coordination process, with active participation from all business and functional areas
• Assist the regional head in managing 18 countries in APAC plus Japan on all matters relating to regulatory change and regulatory inventory
• Conduct governance, reporting, analytics, escalation to senior members in the Bank and the Board
• Represent regional office in Global projects and...

• Promote credit card or loan products to clients (call list will be provided by bank, no cold call is needed)
• Provide excellent customer services to clients
• Handle inbound enquiries and applications
• 推廣及銷售銀行信用卡或貸款產品 (客戶名單由銀行提供，無需cold call)
• 提供優質之客戶服務
• 處理客戶之查詢及申請

• Facilitate incident investigation and resolution including data retrieval, impact analysis, data cleansing, data verification and client notification
• Design and build MIS for monitoring business process and identifying exceptions or outliners to strengthen operating efficiency and accuracy
• Analyze business process and identifying automation opportunities and assess automation feasibility
• Continuously discover, evaluate and help implement new and emerging technologies to help maximize business efficiency
• Maintain a detailed and complete data-dictionary about the Data Warehouse
• Work closely with partners across business units to understand project requirements, timely delivery and partner communication across the various levels in the organization

• Handle incoming promotion hotline for customer enquiries
• Promote insurance product / promotion plan to customers through telephone call (no cold call is needed)
• Provide professional insurance advice to customers and understand customer needs
• Achieve individual and team target
• Handle ad-hoc project

• Support the design, development, delivery and maintenance of Compliance programs, policies and practices for the Bank
• Review materials to ensure compliance with various regulatory and legal requirements
• Identify potential risks and escalate for further review
• Create and maintain reports for control, tracking and analysis purposes and ensure appropriate and secure retention of documents
• Work with senior staff in investigating and responding to raised compliance risk management issues and prepare routine correspondence
• Coordinate and track policy, training and other compliance risk management initiatives
• Prepare, edit and maintain Compliance program related materials
• Ad-hoc duties as assigned

• Assist Relationship Manager to prepare AML / KYC information and CDD periodic review
• Summarize account activities and analyze transaction details
• Conduct name screening and adverse media / negative news
• Perform external background search for customers
• Other duties as assigned by supervisor