Digital Learning Development

• Perform video shooting and audio recording in developing digital learning and course content through teamwork
• Provide ideas and technical support on visual presentations and digital artwork in the production of multimedia resources and digital learning
• Responsible for the maintenance of digital learning platform, courses, and related processes
• Liaise and coordinate with relevant parties, including external training institutes if required

Learning Administration

• Maintain training database for recording and reporting purpose
• Assist in handling procurement, payment settlement and reporting
• Provide training administrative & logistic support to in-house and offsite learning activities
• Perform ad-hoc assignments as required

Roles and Responsibilities

• Compile sales & management reporting to facilitate business review of the Channels.
• Ensure smooth BAU operations with business partners including channel services, operational and administrative support etc
• Coordinate with internal and external users on user requirement developments and new initiatives and perform UAT on IT enhancement.
• Coordinate with internal on the development and execution of TOM supporting multi-channel, including banks
• Handle daily/hands-on operational tasks included but not limited to complaint handling, daily data files preparation, system update etc.
• Look for ways to streamline the current workflow to strike for efficient operations by driving enhancements on systems and workflows streamline where necessary
• Provide management...

Responsibilities:

• Develop equipment finance business and achieve pre-set business target
• Prepare credit proposals for equipment finance business
• Maintain a high quality of loan portfolio and exercise prudent credit assessment
• Conduct customers and plant visits (both in HK and China)
• Supervise Marketing Officers in soliciting new business and preparing credit proposals

Responsibilities 

• Proactively identify new business opportunities and provide excellent sales services to customers, engaging Relationship Managers or other frontline partners. Convert these opportunities into success at a high closing ratio with revenue targets being regularly achieved
• Provide excellent customer service to the satisfaction of customers and to acquire, retain and strengthen customer relationships
• Work with Commercial Banking Relationship Managers closely on a day to day basis to build trust and rapport
• Provide professional advice to internal or external customers on how our team can fulfill business requirements
• Recommend changes in products, service, and process by evaluating results and competitive developments
• Proactively drive overall business result of the...

Responsibilities:

Performance Management

• Oversee the operations of Customer Service Center to ensure delivery of quality one-stop service and achieve departmental goals to uplift the Turnaround time, maintain efficiency, and enhance the customer experience;
• Define departmental goals and different service benchmarks.  Establish regular and systematic monitoring system / management control tools to review the predefined KPIs and compare the market trend so as to maintain the market competiveness;
• Implement One-Stop Quality Service in all service centers,  especially on Customer Service Center, ensure the “Case Manager” Service so as to handle and process most of the cases instantly within a short and pre-defined benchmark;
• Ensure all tasks, projects, workflows, even system...

Responsibilities

• Execute the internal control assurance plan by organizing and conducting onsite and offsite review, testing and assessment to validate the control effectiveness for business/commercial banking and other units of Personal & Business Banking Group

• Provide support to formulate the internal control assurance plan

• Conduct thematic/ ad hoc review/ gap analysis, as assigned by Supervisor(s)

• Organize and conduct review on the documentation and audio recording of business banking transactions

• Prepare regular/ad hoc MIS and internal control assessment reports and recommend rectification or remedial actions to be taken

• Prepare materials and deliver coaching, briefing and presentation to reinforce staff knowledge of policies, guidelines and operation...

Responsibilities

• Conduct review on documentation and audio recording of investment / insurance transactions and follow up with rectification and negotiate with Business Units.
• Carry out thematic (end-to-end) review on new regulation compliance, PDD review, exceptional case, MIS report handling.
• Handle requests from regulator/Internal Audit/Compliance 
• Perform conduct/ sensitive case investigation
• Support training such as weekly tele-conference with Branches, Branch Service Managers meeting etc
• Other ad-hoc assignments, such as UAT for system projects, ad-hoc onsite or offsite inspections

Responsibilities: 

• Bring in knowhow of a domain and online usability expert to substantially increase Online usage including online sales and online/ mobile banking active use;
• Recommend and implement features, designs and functionalities to web pages, online forms, online banking, mobile banking and other digital measures to achieve the objective of online usage;
• Drive SEO (Search Engine Optimization) and SEM (Search Engine Marketing) initiatives together with support functions;
• Bring in ideas and trends of latest digital technology, digital applications, e-commerce/ social media/ web design practices that are applicable to meet our objectives;
• Bring in ideas of latest digital business model in banks and non banks that can be transformed into a business model or business...

Job Description:

• Explore and develop treasury products & deposit that are closed to the market trend, and align with customers’ needs;
• Review and improve existing products' features /services to enhance customer experience and business results;
• Responsible for products delivery in different segments regarding Consumer Banking, HNW and SME;
• Understand market trends and competitive environment so as to stay ahead competition
• Guide and manage business KPIs to attain business goals;
• Assist in yearly budget planning;
• Liaise with sales management and product marketing team for continual enrichment of sales tools/ process and marketing campaigns;
• Cooperate with various business partners to achieve best return from the product initiatives;
• Work with Group Wealth Management for business...

Responsibilities​ :

• Assist and support Private Banking and Wealth Management projects to develop related systems, workflow and new products;
• Manage and coordinate software vendor, IT and business stakeholders which including front/ middle/back office users to develop Private Banking and Wealth Management solutions based on requirements;
• Devise/Collect business requirements from various stakeholders and prepare requirement documents, specifications and procedures;
• Plan, execute and support the implementation activities such as coordinate UAT and pre-implementation setup, project rollout, post implementation support, release upgrade and prepare relevant documentations;
• Develop and maintain application/ system documentation and procedure;
• Handle ad-hoc duties.