Responsibilities:

• Identify business opportunities and product gaps so as to achieve competitive edge for deposits, banking services and retail payments, responsible for tactical plans to meet customers' changing needs and to deliver business growth
• Grow revenues, balances and revamp banking services end to end process and sales activities
• Actively interact with various stakeholders, including Sales and Distribution and digital channels to establish rapport and ensure efficient execution of business activities
• Develop insightful analytics and customer / product MIs to understand customer behavior, revenue dynamics and trend, and in turn drive continuous improvement of product development and profitability management
• Manage change and fine-tune processes to shorten...

Responsibilities:

• Contribute in the implementation of marketing strategies, managing advertisements online and offline
• Support the marketing managers in overseeing the department’s operations
• Coordinating with other department stakeholders and external vendors to introduce various offers which can act as effective marketing tool
• Preparing advertising budgets and coordinating with ad agencies
• Undertaking marketing campaigns and organizing marketing events and promotional activities
• Prepare content for the publication of marketing material and oversee distribution
• Collaborate with managers in preparing budgets and monitoring expense

Responsibilities:

• Build Digital Proposition, leverage on our bank’s product / service edges in digital platform and raise awareness of our digital brand;
• Organize integrated marketing campaigns to drive traffic to our online platforms, with the aim to enhance brand awareness, increase traffic & usage to our digital platforms;
• Drive and share best practice to improve digital experience based on research and customer feedback;
• Collaborate with business units, channel teams, marketing and IT for the design and management of the digital channel experience, offline-to-online experience with the connectivity power of social customers and mobile / internet to drive brand awareness and customer stickiness;
• Develop an expert knowledge of customer base, market trends, and...

Responsibilities:

• Support initiatives which enhance customer experience and support increased sales, retention and expansion of client relationships
• Monitor metrics and performance indicators to monitor service quality levels and make suggestions for remedial action
• Support initiatives for improvement; these could be in areas such as staff development, customer communication or internal process improvement
• Assist revenue generating teams (such as Relationship Managers, Sales Managers, Portfolio Managers) with servicing support for customers
• Ensure customer complaints are escalated to senior management or regulatory bodies or Bank as appropriate, in line with policies

Principal responsibilities:

• Supporting the customer experience strategy and design framework to maximize long term value to our key customer segments, in line with business priorities
• Working with the business to ensure that customer insight informs change programme design and implementation with particular emphasis on regulatory and conduct driven change
• Using the voice of the customer to influence the customer experience and drive up engagement ensuring customers' needs, desires and the value of positive customer engagement are understood
• Supporting the creation and delivery of customer communications and customer experience frameworks
• Helping to ensure that our customer experience is at least in line with our competitors by bringing the outside in (regarding trends,...

• Conduct factoring survey, prepare Sales Ledger Analysis with detailed risk analysis and mitigation for Relationship Managers to submit Credit Line or Special Approval to Commercial Credit
• Ensure fulfillment of all facility/debtor approval conditions required by Commercial Credit, Import Factor and/or Credit Insurer
• Ensure proper and complete execution of facility documents prior to drawdown of approved factoring facility
• Monitor overdue debts & follow up the collection with debtors and clients, and keep credit insurer informed of the overdue status
• Follow up with import factors on debtor collection status & to claim guarantee payment (if necessary) on overdue debts
• Work with Credit Insurers on lodgment of claim and subsequent recovery work
• Conduct debt reconciliation and...

Responsibilities:

• Be part of the Senior Management reporting to the Chief Executive in Hong Kong Branch
• Lead both HK and China Corporate teams to expand and maintain a portfolio of Commercial / Corporate Banking clients
• Manage major corporate clients by identifying business opportunities, providing financial solutions and credit applications
• Strategize business plans and ensure good collaboration between branches in Greater China to drive annual business targets

• Responsible for web application development, including coding, testing, implementation and documentation etc.
• Collaborate with cross functional teams to define, design, and implement web application features.
• Monitor and perform Web development, enhancement and maintenance.
• Work on bug fixing and improving application performance.