Roles and Responsibilities:

• Liaise with other departments, partner and external parties on training arrangement – development, logistic and coordination.
• Independently manage the relationship building and negotiation with channel heads and sales heads of partners.
• Design, develop, implement, and maintain programs by specifying training objectives, content, activities and methods in program design/plan to meet with the identified training needs supporting partners and channels
• Identify the extent of a program's impact on participants and maintain follow-up on their applications after the program
• Review course evaluation for further enhancement or improvement
• Participate in the development of long-term plans, training structure, organization, policies, programs, services and...

Responsibilities

• Help Team Head to formulate business plan in driving all agency KPIs
• Implement and promote agency/ company initiatives through collaboration with various departments and agency force to achieve business target
• Act as PIC or co-PIC in the agency/company events or projects from planning to execution
• Conduct leaders meeting to present/communicate company strategies.  Prepare the required powerpoint or documentations to promote company initiatives, products and best practices
• Manage agency production progress and can independently follow up with agency leaders
• Handle agency appeals and make judgment or recommendation for supervisors' considerations
• Involves in recruitment process of new agents from interview, package calculation, package contract signing, completion of...

Responsibilities:

Description

• Independently analyzes comparative data to support the business decisions pertaining to timeline improvement, volume forecasts/inventory management, staffing decisions, productivity, NCL charges-offs and other related activities including the remarketing of auto assets. (loss review, auto reconditioning, remarketing and ultimate sale of impounded vehicles)
• Independently analyzes recovery trends to identify and advise Management of potential process improvements, productivity increase opportunities and workflow improvements.
• Makes judgments and recommendations based on collections/recover/loss mitigation knowledge. Researches and interprets factual information.
• Identifies inconsistencies in data or results, defines business issues and formulates recommendations on...

Responsibilities:

• Manage execution of all direct marketing activities including ATL and BTL;
• Liase with acquisition, usage, portfolio and/or product teams to prioritize and develop integrated campaign;
• Formulate and plan marketing communication strategies;
• Optimize campaign / channel / media mix;
• Work closely with advertising agencies to develop consistent customer communication to strengthen the brand equity;
• Manage marketing budget within plan while achieving business targets;
• Lead a team to demonstrate execution excellence and commitment to customer communications.

Responsibilities:

• Maintain oversight over emerging and existing key risks, controls, corrective actions and enhancement initiatives on an end-to-end basis;
• Assist in the implementation of global, regional and country risk and control policy requirements and processes including the reinforcement, enhancement, rationalization, and streamlining of such processes, and the strengthening of the overall risk and control environment;
• Liaise with partners such as Compliance, Legal, Enterprise Risk Management on standards & regulatory interpretation;
• Help to promote a strong culture of risk and control awareness and compliance with policies and requirements in the Commercial Bank;
• Partner, coordinate and interact with other Control units such as the Branch Oversight Function (BOF), Second...

• Develop the propensity / predictive models to maximize the usage and customer response in customer up-selling / cross-selling campaigns.
• Drive to develop and implement of customer analytics solution.
• Monitor movements of customer segments and to continuously provide business insights that are relevant in relation to customer strategy and behaviors;
• Identify and monitor customer behaviors through researches or marketing activities for deriving customer insights.
• Perform in-depth customer and campaign analysis with recommendations.
• Assist the supervision in the design, development and implement of customer analytics solution
• Contribute ideas on enriching the existing customer data

Responsibilities:

• Reviewand approve SME account opening cases
• Perform due diligence to comply with regulatory requirements
• Provide adhoc and operational support to the department

Description

• Define and implement Client Experience journey design strategy to cope with the business needs
• Ensure holistic view of the client experience via design sessions, and via root cause analysis of complaints and issues data
• Deep understanding of our clients through research and analysis related to client loyalty; understand the competition
• Create client experience improvement plan and influence implementation of key initiatives to improve results and drive client loyalty
• Monitor and measure client service initiatives and ensure objectives are included within performance management processes
• Build highly effective, highly motivated team of colleagues and partners

Description

• Formulate and deliver digital acquisition strategies across banking segments to meet and exceed client acquisition, digital acquisition share, client experience and profitability targets
• As key project lead to work with different teams, including Regional teams, Product teams, Sales teams, Branding, Analytics, Operations, Compliance, Legal, etc. on the development and delivery of the Bank’s remote account opening and digital sales enabler initiatives
• Monitor sales channels’ performance on acquisition, mainly work with direct sales, Relationship Managers, Bankers, Digital Acquisitions, Telemarketing team on referral & conversion
• Lead and drive other strategic initiatives including but not limited to internal cross-business unit referrals campaign, Digital MGM...