• Create, update and maintain company models, company valuation, and industry databases
• Perform regular tasks promptly and provide regular reports to the analyst including analysis of periodically released industry statistics, sector news, etc.
• Handle ad hoc client requests, often to deadlines

• Analyze and document user requirements and business processes in functional requirement specifications
• Manage changes to the requirement scope
• Assist in creating workflow/logic flow for business activities
• Prepare high-level technical documentation, e.g. logical architecture diagram
• Provide support to Confluence, e.g. administration, operation, pages management and maintenance
• Participate in Web/App development, analysis and design
• Translate business requirements into use cases / user stories
• Prepare product backlog, manage Epics / Stories
• Join sprint planning and backlog refinement meeting to clarify requirements to the technical team
• Work closely with our engineering team in India, business team in Malaysia and stakeholders...

• Promote credit card or loan products to clients (call list will be provided by bank, no cold call is needed)
• Provide excellent customer services to clients
• Handle inbound enquiries and applications
• 推廣及銷售銀行信用卡或貸款產品 (客戶名單由銀行提供，無需cold call)
• 提供優質之客戶服務
• 處理客戶之查詢及申請

• Facilitate incident investigation and resolution including data retrieval, impact analysis, data cleansing, data verification and client notification
• Design and build MIS for monitoring business process and identifying exceptions or outliners to strengthen operating efficiency and accuracy
• Analyze business process and identifying automation opportunities and assess automation feasibility
• Continuously discover, evaluate and help implement new and emerging technologies to help maximize business efficiency
• Maintain a detailed and complete data-dictionary about the Data Warehouse
• Work closely with partners across business units to understand project requirements, timely delivery and partner communication across the various levels in the organization

• Plan, implement and manage execution of content promotion activities
• Drive channel subscription and stimulate program viewership
• Prepare program evaluation of each campaign and measure campaign effectiveness
• Assist in analyzing customer portfolio and updating regular reports to monitor the targeted segments
• Support and prepare marketing collaterals for the responsible market segment

Support training delivery within the APAC region by engaging in the following activities:

• Host or attend pre-joining calls with incoming participants to provide them with detail about the programs
• Communicate directly with vendor support team to ensure smooth implementation of training, provide real-time support and report any issues back to PMO team
• Ensure delivery of ECL driven programming in APAC region: Fun/Flexible Fridays, Wellness Wednesday, Welcome Day, etc.
• Ensure proper scheduling and arrival of business speakers
• Ensure weekly report on training progress is provided back to the ECL team

Support training evaluation within the APAC region by engaging in the following activities:

• Observe multiple training sessions each week and provide feedback to PMO team for vendor implementation...

• Support Asia Pacific/Global Markets Sales Management to address and resolve client issues pertaining to Legal Documentation (e.g. ISDAs/CSAs), Regulatory Initiatives e.g. US (QFC) Stay Rules, IBOR transition, Hong Kong Professional Investor (HKPI) regime, etc.

• Provide operation support to sales team, such as order application, site check arrangement, service coverage checking, etc.
• Handle system data checking
• Communicate with internal parties by email and phone
• Prepare monthly report
• Working hours: 10:00am - 7:00pm

• Experience in Institutional client account set up for Global Custody or Direct Custody
• Receive client’s instruction to open cash and safe keeping accounts
• Strong attention to details and data entry with low rate of error
• Documentation of process, workflow and procedures
• Other duties as assigned
  

• Requirements gathering/gap analysis (including facilitation of workshops) and documentation of business requirements (BRD’s/Impact Assessments for enhancement requirements) for the system including reporting
• Document Operational Models & mapping out of new target operating models, balancing client’s needs with regulatory requirements & bank’s multi-location operational model
• Alignment with bank’s standard TA product catalogue & ensuring ongoing updates are documented & submitted where required
• Manage the planning, preparation and delivery of the testing phases (including functional, regression and Ops model testing) for the system and processes, including developing, executing and documentation of test plans, test cases and results
• Manage the co-ordination, support and execution...