Bank compliance, Digital Banking and finance, Retail, FMCG Jobs Hong Kong
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  • 7 -10 Years
  • Salary Negotiable
  • Full Time

  • Responsibilities:
    • Orchestrate, lead and manage strategic and key projects in the support of an enhanced segment proposition
    • Implement and undertake the maintenance of capabilities for delivering high quality customer experiences and effective customer engagement
    • Collaborate with key Business Unit, Channel Teams and Functions on the development of implementation plan
    • Responsible for the Annual Operation Planning and IT Development Planning
    • Responsible for the department governance and control monitoring and implementation, and incident reporting
    • Manage and monitor segment and customer portfolio profitability and trend
    • Stay abreast of regulatory requirements to ensure all customer communications and initiatives are in compliance with Group policies
    • Effective management of budget to...
  • Not Specified
  • Banking
  • Banking & Finance
  • 4 - 6 Years
  • Salary Negotiable
  • Permanent / Full Time
  • Responsibilities

    • Support initiatives which enhance customer experience and support increased sales, retention and expansion of client relationships
    • Monitor metrics and performance indicators to monitor service quality levels and make suggestions for remedial action
    • Support initiatives for improvement; these could be in areas such as staff development, customer communication or internal process improvement
    • Assist revenue generating teams (such as Relationship Managers, Sales Managers, Portfolio Managers) with servicing support for customers
    • Ensure customer complaints are escalated to senior management or regulatory bodies or Bank group as appropriate, in line with policies
    • Effective management of budget to optimize return
  • Not Specified
  • Banking
  • Banking & Finance
  • 4 - 6 Years
  • Salary Negotiable
  • Permanent / Full Time
  • Responsibilities

    • Supporting the customer experience strategy and design framework to maximize long term value to our key customer segments, in line with business priorities
    • Working with the business to ensure that customer insight informs change programme design and implementation with particular emphasis on regulatory and conduct driven change
    • Using the voice of the customer to influence the customer experience and drive up engagement ensuring customers' needs, desires and the value of positive customer engagement are understood
    • Supporting the creation and delivery of customer communications and customer experience frameworks
    • Helping to ensure that our customer experience is at least in line with our competitors by bringing the outside in (regarding trends, technology, customer ...
  • Not Specified
  • Banking
  • Banking & Finance
  • Job Reference : ZJ00005268
  • 0 - 3 Years
  • Salary Negotiable
  • Contract / Full Time
    • Act as technical support for Sales Management Office included but not limited to excel, weblog formulas and logic design and maintenance for various projects
    • Take care of clerical support for the team
    • Work with manager for branch process and transformation projects included but not limited to information gathering from various departments, improvement process design, etc.
    • Require extensive excel formula/pivot table, VBA skills and also weblog/sharepoint maintenance/setup
  • Kowloon
  • Banking
  • Banking & Finance / IT - Support
  • 0 - 3 Years
  • Salary Negotiable
  • Contract / Full Time
    • Assist the supervisor in planning and implementing marketing projects
    • Liaise with internal and external parties to ensure the smooth launch of new products/services
    • Work closely with internal departments including product development, IT, CRM, fulfilment logistics and frontlines for service process/system enhancements/customer cases
    • Responsible for day-to-day marketing operations and clerical duties

  • Kowloon
  • Media / Publishing / Printing
  • Marketing
  • 0 - 3 Years
  • Salary Negotiable
  • Contract / Full Time
  • Responsible for customer records retrieval from various bank systems for internal departments, external parties and judicial requests from government authorities.

    Including but not limited to:

    • Maker role / inventory registering for Good Corporate Governance (GCG) Bank Confirmation requests
    • Specially Designated Nationals And Blocked Persons List (SDN) checking
    • Name checking for Individual Bankruptcy / Company Winding-up orders
    • Account opening documents, statements, transaction advice and cheque images, etc.

  • Kowloon
  • Banking
  • Banking & Finance
  • Job Reference : ZJ00005259
  • 7 -10 Years
  • Salary Negotiable
  • Full Time
    • Coordinate the Company’s relationship with audit firms, law firms,banks, securities’ brokers, other financial/intermediary institutions in both China Mainland / HK;
    • Assessment of the Company’s internal control / financial plan and risk management system, providing recommendations for improvement to ensure efficient and effective operation of enterprises;
    • Management and completion of the audit / project mission based in China Mainland / HK;
    • Lead and coach finance team members.

  • Not Specified
  • HR Management / Consultancy
  • Banking & Finance
  • 4 - 6 Years
  • Salary Negotiable
  • Permanent / Full Time
  • Responsibilities

     

    • Explore new business opportunity and develop strategic business plans and initiatives to drive the business growth of Partnership Distribution ; oversee and manage the end to end launch of key strategies
    • Prepare overall performance analysis; business cases and other strategic paper ; provide management support and reporting
    • Work with the analytics team to uncover actionable, data-driven insights and formulate and recommend appropriate strategies to strengthen business management, cost control and risk management processes of all sales channels under Sales & Distribution.
    • Collect and analyze market needs from a range of sources (e.g. sales, customers, opinion leaders, market statistics and research), Carrying out and facilitating research, focus groups,...
  • Not Specified
  • Insurance / Pension Funding
  • Banking & Finance
  • 7 -10 Years
  • Salary Negotiable
  • Permanent / Full Time
  • Responsibilities:

    • Manage data governance activities, ensuring data practices are comply with regulations of all geographies under remit.
    • Accountable for definition of Bank data governance guidelines, procedures, standards, methods, tools and processes.
    • Manage initiatives which serve to implement, improve and maintain good data management practices in Bank.
    • Implement sustainable operating models for data activities in Bank;Ensure good practices in the management of data tools, reference data, data standards, data frameworks and templates. Ensure these are fitting for business needs and comply with prevailing regulations.
    • Take ownership, either wholly or in part, for the management, monitoring and mitigation of operational risk in the field of data management.
    • Work with internal...
  • Not Specified
  • Banking
  • Banking & Finance
  • 4 - 6 Years
  • Salary Negotiable
  • Permanent / Full Time
  • responsibilities

    • Responsible for planning, driving and achieving the new card acquisition KPI & business targets
    • Assist the team to formulate efficient acquisition activities for all sales channels (including direct sales / telesales / branch / online and mobile channels)
    • Work closely with internal parties to monitor, motivate and evaluate the performance of sales channels
    • Explore and develop new acquisition channels
    • Liaise with card / merchant partners for card sales opportunities
    • Reengineer the application flow and document submission process to enhance the overall sales efficiency
    • Strictly follow the compliance requirement of various sales channels


  • Not Specified
  • Banking
  • Banking & Finance
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