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Principal responsibilities:
- Act as the Project Manager to oversee, lead, and manage regulatory related projects of bank
- Act as the project manager to drive bank business units and work with FCC, Risk, Legal, Regulatory Compliance, and Services Delivery to implement regulatory projects e.g. Common Reporting Standard and the Group’s Standards Programmes so as to ensure adherence to Group’s requirements on risk and controls and the highest standards being deployed at bank
- Manage projects assigned to ensure programmes are delivered on time and within budget, and business results or outcomes are realized
- Lead and drive GS sub-workgroups to ensure the GS framework is deployed according to Group’s requirements so as to alleviate financial crime activities including Anti-Money...
Principal responsibilities
- Handle customer complaints related to retail banking products from all channels
- Directly deal with high impact cases and complaints referred from regulators responsively and timely
- Conduct thorough investigation into complaints with internal and external parties strictly in accordance with guidelines
- Propose resolutions to complaints and ensure they are in line with the overall business strategic goals
- Provide verbal / written reply for customer complaints in a timely manner
- Analyze customer feedback and root causes of complaints, identify areas for improvement and recommendations for enhancing service quality
- Detect and raise if there is any compliance issue in customer complaints
Principal responsibilities
- Responsible for planning, driving and achieving the new card acquisition KPI & business targets
- Assist the team to formulate efficient acquisition activities for all sales channels (including direct sales / telesales / branch / online and mobile channels)
- Work closely with internal parties to monitor, motivate and evaluate the performance of sales channels
- Explore and develop new acquisition channels
- Liaise with card / merchant partners for card sales opportunities
- Reengineer the application flow and document submission process to enhance the overall sales efficiency
- Strictly follow the compliance requirement of various sales channels
Principal responsibilities:
- Responsible for product development and enhancement of secured loans products, i.e. Mortgage, Secured Overdraft
- Work with various internal and external counterparts on new product launch, marketing campaigns and system enhancements
- Conduct analysis to identify market trends, customer behaviors to formulate product and portfolio strategies
- Launch marketing campaigns to promote secured loans products and monitor the progress of business plans
Description
- Be the key driver to enhance the Bank’s payment & transfer end-to-end journey (online & in-branch)
- Oversee transaction banking strategy and capabilities
- Drive new initiatives to achieve radical digitalization and improve client experience
- Play leading role in Transaction Banking projects to launch new functions for delivering remarkable experience yet fulfilling all internal & external controls
- Ensure strict compliance to rules & regulations and achieve satisfactory result for all internal/external audit
Responsibilities:
- Independently manage in channel service development to ensure successful and timely delivery of new services
- Develop and implement channel services by working through the whole development cycle e.g. preparing business proposal, user requirement and planning
- Ensure processes comply with regulatory requirements and compliance standards
- Identify new service and business opportunity
- Compile market reports on research findings and recommendations
- Analyze latest market data in banking and financial industry
- Perform ad hoc duties as assigned
Responsibilities
- Work with Group and Local Line of Businesses and SMEs to lead the dissemination of Global and other Regulatory and Compliance relevant policies changes to the Insurance entity; and oversee the changes being localized as needed to reflect Group and regulatory/ legal requirements
- Lead/ participate in the implementation of Global, Regulatory, Compliance Programmes/ Projects and key local change management initiatives to ensure Operational risk exposure is considered and addressed
- Serve as a conduit between the Business and the Group, to ensure Global and local Programmes/ Projects are strategically aligned
- Provide consultancy and guidance to the Insurance Business in implementing and complying with Global and local Programmes/ Projects related requirements
- Manage...
Job Summary
Develop and Promote the new and existing employee benefit product.
Roles and Responsibilities
- Define employee benefit product strategy (including MPF) and effectively communicate the product plan to Corporate Solution.
- Implement the agreed product strategy and product plan so that we can enhance the Corporate Solution productivity and activity to achieve our business target.
- lead a team to develop and implement the different employee benefit products.
- Support the Corporate Solution strategy on product perspective.
- Collect the market information and perform the analysis so that we can understand our competitiveness position.
- Act as an employee benefit product owner to drive the product initiatives to achieve the expected business target.
- Actively participate in other...
Principal Responsibilities
- Collabate with business users and channel teams to develop business cases on providing the next best action to customers via omni-channel customer decisioning and deployment capability. Montior the business case result with regular review.
- Develop integrated contact decisioning strategy and Business Target Operating Model (across business, channels, and Marketing), and offers management across multi-customer touch points.
- Collaborate with business stakeholders to implement the Target Operating Model, entailing new, co-existing process and migration plan.
- Design and conduct regular performance review to monitor Target Operating Model effectivenes and identify improvement opportunities.
- Be the control owner in designing and implementing all measures e.g....