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- Assist in daily accounting operations including data entry, filing, expense reimbursement, etc.
- Assist in month end closing
- Handle bank reconciliation
- Support ad-hoc duties or projects as assigned
- Responsible for web application development, including coding, testing, implementation and documentation etc.
- Collaborate with cross functional teams to define, design, and implement web application features.
- Monitor and perform Web development, enhancement and maintenance.
- Work on bug fixing and improving application performance.
- Drive customer acquisition initiatives from idea through execution with relevant stakeholders by determining the optimal creative way and budget
- Drive life style segment based to achieve high customer engagement, satisfaction and word of mouth
- Develop marketing strategies and tactics for the launch of new value propositions, differentiate the product features for each micro segments and capabilities with the product team
- Where applicable, develop new bundles and other promotional offers in partnership with product management and finance. Grow, develop, and optimise all paid and organise marketing channels including paid search, paid Social and display against customer acquisition and efficiency goal
- Identify conversion marketing strategies and testing pipelines, A/B...
- Support and contribute in strategic planning for laying down the medium and long-term roadmap for Customer Office
- Manage Propel Customer Centricity Strategy and coordinate with Group Office and stakeholders to boost sales penetration and enhance customer experience
- Support the strategic projects of Agency and Customer Convergence Driving Success through Existing Customer Management
- Identify, monitor and report key performance metrics corresponding to business, customer and marketing goals as well as strategic initiatives
- Lead and support key initiatives related to customer growth strategy and collaborate closely with external partners to create new digital ecosystem/capabilities, and internal segmentation teams to widen the use of big data and 360-degree customer...
- Responsible for planning, driving acquisition and spending campaigns to achieve the cobrand card portfolio business targets
- Work closely with the cobrand partners to explore new business opportunities for portfolio growth
- Develop and strengthen good cobrand partnership relationship to maximize their resources for enhancing product features to ensure strong branding and competitiveness in the market
- Work closely with internal parties to monitor and evaluate the performance of various acquisition channels and campaign effectiveness
- Manage effectively and efficiently on marketing budget and product financials
- Establish process and implement effective controls to fulfill requirement of Deposit Protection Scheme, SFO and respective internal guidelines
- Coordinate with internal stakeholders including Legal, Compliance, Control and Risk to ensure our end to end process comply with internal and external regulatory requirement
- Review end to end process on deposits, treasury, margin and equities product to improve operation efficiency
- Participate in system project to introduce new product/service and ensure product compliance that continue to deliver remarkable experience for internal users and end clients
- Provide daily support on operational duties such as marketing fulfillment, rebate validation, position reconciliation, IPO, ADR fee handling, etc.
- End to end project management from preparing...
- Foster long-lasting client relationship and ensure excellent quality of case management services
- Collect sufficient information and documentation from clients and ensure policy application case submissions are complete and accurate
- Ensure effective and efficient underwriting processes
· Lead a team to achieve sales target by performing telemarketing activities in selling consumer assets products including mortgage;
· Handle customer's complaints in an efficient and professional manner;
· Collaborate with various internal departments to ensure smooth launch of promotional campaigns, application process, migration and system enhancement projects;
· Provide coaching to subordinates to enhance their sales techniques, product knowledge and service quality.
- Formulate strategy to deliver sustainable growth in revenue, balance and core banking customers
- Manage net interest margin to maximize interest income
- Design and execute end to end new product development requirement for system design
- Provide deposit product and transaction requirements for Banking System implementation and conduct UAT before system launch
- Manage to grow the deposit portfolio with pricing strategy to achieve the spread and budget with appropriate currency and tenor mix
- Develop anti-attrition relationship/pricing model to maintain customer number franchise for business expansion
- Lead the identification and classification of initiatives into a structured customer experience and service excellence framework
- Design and build up the fundamentals as enablers to drive bank-wide customer-centric solutions development and enhancement
- Focus on Bank strategic focus product and solutions and act as the ‘Voice of Customer’ to initiate innovative ideas and proposals based on market leader practices, helicopter view of the root cause of customer complaints to enhance customer satisfaction
- Monitor service satisfaction of customer via on-going monitoring of Customer complaints, conducting internal/ external customer survey, benchmarking the activities of major market players and cross-referencing market best practice
- Translate customer experience...