• Undertake content marketing initiatives to achieve business targets
• Collaborate with design and production team to produce high quality content
• Develop content marketing calendar, delegate tasks and ensure deadlines are met
• Deliver engaging content on a regular basis
• Edit, proofread and improve content on digital media platforms
• Share and promote content through various digital channels (web, mobile, eDM)

• Act as key technical support for Sales Management Office for weblog development, logic design and maintenance for various project
• Work with internal parties to facilitate weblog/process deployment
• Support, monitor and evaluate the branch project and ensure smooth development in branch
• Ensure full compliance of bank policies and regulatory requirements as applicable in the execution of marketing campaign
• Require extensive excel formula/pivot table, VBA skills and also weblog, SharePoint maintenance and setup

• Responsible for analysis, assembling and completing Custody market, tax, renewal and re-solicitation documents for clients within project timelines Planning, executing and tracking completion of client Custody documentation projects
• Pre-populate documents for clients where possible
• Co-ordinate, ratification, certification as required with vendor and clients
• Work closely with Markets and internal partners to ensure understanding, provide updates of status and ensure accuracy of documents
• Support Client Management and Sales as subject matter experts for Custody documentation
• Direct client contact Support Sales, Product and Client Management teams with Custody client documentation requirements
• Responsible for leading the timely...

Responsibilities

• Keep abreast of customer service market trend, capture voices of customers and conduct root cause analysis
• Assist in formulating strategic initiatives that add value to customer experience and improve operational efficiency and organizational effectiveness
• Conduct service quality assessments to monitor internal service standard. Provide training / coaching sessions to ensure compliance with internal guidelines/ regulatory standard and achievement of service excellence
• Handle customer complaints / feedback and review internal workflows / procedures to identify service gaps. Recommend feasible / practical systems and service enhancement to meet / exceed customer expectations, thus, increase customer satisfaction, loyalty and advocacy
• Lead and drive customer experience...

• Support Branch Admin Manager in all sort of Branch Distribution's administrative projects
• Handle all new hires on/off boarding system
• Users setup logistics for all Branches, Insurance, WM and Direct Banking team
• Co-ordinate the branch staff uniform/newspapers/stationary ordering and arrange all related logistic
• Consolidate branches leave schedule for District Management review
• Handle the deployment of IPads for Branches and Direct Banking team
• Work with Branch and CTI team closely to make sure smooth deployment flow
• Consolidate banknotes / diary / red packet and arrangement
• Secretarial support to the team for expense claim and arrange meetings

• Perform transaction services tasks associated with fund transfer and compliance check
• Perform transaction data input
• Conduct transaction process and policy check
• Involve in trouble shooting and follow up
• MIS report preparation
• Fulfill SLA of BAU work including transaction timeliness and accuracy
• Willing to work overtime including holiday (when required)

• Overlook the credit administration and loan operations;
• Preparing facility letters, security documents and other loan documentation;
• Monitor the loan operations including the process of loan drawdown, rollover, disbursement;
• Overlook the credit control functions including collateral monitoring and limit maintenance;
• Take command in overlooking the process of utilising legal counsels and solicitors to structure non-standard loan documentation;
• Identity, and modify the department's policies and procedures to cater new product developments or changes in internal / external regulations.

• Coordinating hiring logistics of the agency sales staff hiring
• Coordinating the on-boarding and off-boarding of the agency sales staff with Suppliers
• Arranging the training / examination logistics for new hired sales staff
• Sales staff timesheet checking
• License Registration
  

• Independently manage the portfolio of new corporate clients' transactions, and handle the onboarding work, including the coordination of KYC and account opening (cash or custody accounts) before deal closing

• Work with internal teams to set up electronic banking access for clients

• Handle sanction or non-sanction related name screening work
  

• Complete internal annual transaction reviews
  

• Follow up with RM/other stakeholders to complete deferred KYC or KYC renewal
  

• Other work/projects as may be required